bg997's commitment to responsible gaming
Entertainment should never become a burden — bg997 believes a safe and mindful gaming experience is the best experience. Our tools, limits, and support are always here for you.
Our commitment
bg997 believes that online betting and casino gaming should be a recreational activity — meant only for those who enjoy it consciously and within their means. We want every one of our players to play for fun and to have the freedom to take a break or stop whenever they need to.
Gambling is a risky activity. While most people enjoy it as a limited form of entertainment, for some it can become problematic. At bg997, we view responsible gaming not as a service feature but as one of our core values. That is why we provide tools and support to help you stay informed and in control.
If you feel that gaming is having a negative impact on your finances, relationships, or mental health, please use the tools below and contact our support team. Our 24/7 live chat and email support are always available to you.
Safe gaming tools
Set deposit limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit is subject to a waiting period, which protects you from making decisions on impulse.
Deposit controlTime-out feature
If you need a temporary break, take a time-out for 24 hours, 7 days, or 30 days. During this period you will not be able to log in to your account, place any bets, or receive any promotional emails.
Temporary breakSelf-Exclusion
If you feel you need a long-term break, request self-exclusion. This feature can be set from 6 months up to permanently, and reactivating your account during the self-exclusion period is not possible.
Long-term protectionReview your betting history
Your full betting and transaction history is available in your account. Review it regularly — being aware of how long you have been playing and how much you have spent is the first step toward responsible gaming.
Transparency24/7 support team
bg997's support team is available seven days a week, twenty-four hours a day in Bengali via live chat and email ([email protected]). For any responsible gaming concern, they will guide you in the right direction.
Round-the-clock supportProtecting your family
Use parental control software to prevent children or minor members of your household from accessing online gaming sites. Never share your bg997 account password with anyone else in your family.
Family safetyWarning signs of problem gambling
If you notice any of the signs below in yourself, please take a break from gaming and speak with our support team.
Spending beyond your budget
Spending money on gaming while unable to cover essential expenses (rent, food, education) is a clear sign of problematic addiction.
Chasing losses
Continuing to play repeatedly in an attempt to win back money you have lost — known as "chasing losses" — is highly risky.
Hiding your gambling
Concealing the time you spend gaming or the money you spend on it from family or friends is a sign of concerning behaviour.
Restlessness when unable to play
Feeling irritable, restless, or bad-tempered when you cannot game are signs of psychological dependence.
Strained relationships
Consider carefully whether gaming is harming your relationships with family, friends, or colleagues.
Unable to stop
You have tried to stop on your own but could not — this is the most important warning sign. Seek support now.
Self-exclusion and account closure process
The self-exclusion process at bg997 is straightforward and takes effect immediately. If you feel you need a break from gaming, you can apply through any of the methods below:
Via live chat
Contact our 24/7 live chat and let us know you would like self-exclusion or a time-out. A representative will help you complete the process — it usually takes effect within a few minutes.
Via email
Email [email protected]. Write "Self-Exclusion Request" in the subject line and include your account email address. Our team will process your request as quickly as possible.
From account settings
After logging in, go to Account Settings and manage deposit limits, time-outs, and self-exclusion directly from the "Responsible Gaming" section. Changes take effect immediately.
Important information about self-exclusion
- No bonus or promo offers will be sent during the self-exclusion period
- Your account cannot be reactivated before the period ends
- An additional cooling-off period applies upon reactivation after the period ends
- Any remaining account balance is kept safe
- Permanent exclusion can also be requested
Tips for healthy gaming
Set a time limit
Decide on a time limit before you start playing. Use an alarm or timer and make sure you stop when the time is up.
Treat it as entertainment
Think of gaming as entertainment, not as a way to earn money. Only play with what you can afford to lose.
Do not play under stress
Avoid gaming when you are angry, sad, or under stress. Your decision-making is weaker in that state and the risk of harm increases.
Make time for other activities
Spend time with family, friends, sports, or hobbies. Keep plenty of other sources of enjoyment in your life beyond gaming.
Responsible gaming FAQ
Need help? We are always here for you
bg997's responsible gaming team is ready to provide support in Bengali seven days a week, twenty-four hours a day. Chat with us via live chat or send us an email — no concern is too small.